Overview

Ordered an NFL hoodie, took payment. Within 24 hours received an email cancelling my order. No explanation as to why and they tried to imply that I had requested the refund. Cowboys.

Customer service is a waste of space order hasnt arrived on day it said emaild Customer service got no reply wont be ordering again aviod

My order 107-6749-0242 never arrived - no response from the customer service and when I select reimbursement on the website then I receive a message that the order does not exist! I paid 95,94 €!!!!!

This company is so bad I had to look up if I had a non-legit company I was ordering from. I ordered a sports golf bag for my husband and after waiting 9 days for it, a golf bag with the wrong team came. I went back and looked at my receipt and I ordered everything correctly.- I Never got the correct golf bag. And after a number of calls finally got my refund. Now, fast forward 6 months later- I ordered my husband and 2 boys matching bathing suits and again they sent me the wrong order. 2 flimsy visors that say UF, Inc on them. Obviously not my order. I went back to my receipt and I ordered everything correctly. Now, hopefully they send me the correct item. It’s also annoying I have to take my time and pack the visors back up and print label and take to post office to send back.

Do not use this company. I have been attempting a return for 3 months and it's futile. Ignore their reply message suggesting they will email and help you. Complete rubbish.

When I purchased an item from Fanatics.com, my purchase automatically registered as “expedited” and I was charged an extra $7.00 added to the shipping charge. I let it go, believing that my item, purchased last Wednesday, might arrive by the weekend. Yesterday I received an update from Fanatics.com stating that my item will arrive this coming Wednesday. Seriously?? A whole week for an expedited purchase to arrive? What a scam! If for some inexplicable reason you still want to deal with this company (please read the scathing customer reviews for Fanatics.com before purchasing from them), make sure to check the shipping details BEFORE making any purchase!

Terrible company Ordered a little more than a month ago and still no word on my shorts. I can’t get in contact with customer services to get a refund or anything. Horrible services Do not recommend.

Buyer Beware- Fanatics will charge for 3 day expedited shipping then use ground which costs considerably less. I’m assuming they do this to pocket the difference. This is a dishonest way to do business. My shipping charge should be just that- for the cost to ship my item.

BUYER BEWARE! If you are RELYING on a delivery date from Fanatics, DON'T! The delivery date shown on your order begins on the day that your order is shipped, which can be 5 or more days AFTER you place the order and Fanatics takes your money.

Bought a pair of chicago bulls basketball shorts for a decent price. Arrived and i noticed there were several things that were wrong with them such as stitching label on waistband as well as logos on shorts were heat pressed. Every single video or pic ive seen of these showed that the logos were applique stitched. Very disappointed to be honest and chat it pointless so dont waste your time. Ive literally been trying to contact them everyday for the past week but no one seems to be online for some reason. NEVER GONNA BUY FROM HERE AGAIN!!!

I just found out after receiving my order with a $14.99 shipping charge plus an additional handling charge that you have $4.99 standard shipping. I didn't choose faster shipping and wasn't given a choice. The boots I ordered run small and are of no use to me. I understand I can choose a credit so I won't get charged for the return postage sticker and am fine with that. I just want you to do something about this shipping charge since I probably dont get that refunded. I'm a retiree on a limited income and every little bit helps. I probably never should have spent this much to begin with but the boots I ordered were for my daughter for Xmas and I'm not sure I'll still be around to do shopping come December.

Terrible service , contacted them re a typo on an order . Kept saying about DPA . The call handler clearly didn't understand the DPA and jsut hang up . Why would the England football team store use such incompetent people

Was all great until the xlarge child's basketball top (for a 15 year old's birthday) would fit a fat grown man. I ordered a smaller one but trying to find where to send the return from the UK was almost impossible. Have now found a Florida address! :-(

Overpriced...as is anything NFL Related. I have the NFL Visa and its worthless, usually having a credit card they provide free shipping, there is a discount code but it never works for any item then I want. They also charge an additional $1.99 processing fee. While it's minimal, it's still ridiculous; warehouse storage and packaging? Guess what, that's the cost of doing business, especially with the prices we already pay for any NFL related.

Absolutely awful. Ordered an NFL top 12 days ago and the tracking hasn't moved off 'processing'. Customer service avoid you at all costs and send nonsense generic replies quoting the delivery timeframe (Which they've exceeded significantly already). DO NOT USE Fanatics. Put pressure on your club/sport to stop using them. They are not a functional company and have no interest in customer service.